Our commitment
Lifestyle BBQs wants you to be happy with your spare parts purchase. This policy explains your rights and options if something isn’t right, and sits alongside — not instead of — your rights under the Australian Consumer Law.
1. Faulty, damaged, or incorrect items
If a part arrives faulty, damaged in transit, or different from what you ordered, contact us and we’ll sort it out at no cost to you. Under the Australian Consumer Law you’re entitled to a repair, replacement, or refund (our choice for minor problems; your choice for a major failure), plus compensation for any other reasonably foreseeable loss or damage.
To arrange this:
- Email service@lifestylebbqs.com within 14 days of delivery with your order number and photos of the fault or damage.
- We’ll confirm next steps within 2 business days and arrange free return shipping (we’ll send a pre-paid Australia Post satchel or Couriers Please label depending on the item).
- Once we’ve received and checked the part, we’ll send a replacement or process your refund to your original payment method within 5 business days.
2. Change of mind
We accept change-of-mind returns within 30 days of delivery, provided the part is:
- unused, uninstalled, and in resaleable condition
- in its original packaging, with all seals, tags, and accessories intact
To request a change-of-mind return, email service@lifestylebbqs.com with your order number. Once approved:
- You’re responsible for return postage costs, and we recommend using a trackable/insured service — we can’t refund a part that goes missing in transit.
- A refund (minus original outbound shipping, where applicable) will be processed to your original payment method within 5 business days of us receiving and inspecting the part.
- Store credit is available as an alternative on request.
Gas components exception: for safety and hygiene reasons, gas fittings, regulators, hoses, jets, and valves cannot be returned for change of mind once the packaging has been opened. This does not affect your rights if the part is faulty.
3. Ordered the wrong part?
Our spare parts are model- and burner-size-specific (2, 3, 4, or 5 burner). If you’re not sure which part fits your barbecue, check the size filter on the shop or email us your model details before ordering — service@lifestylebbqs.com.
If you’ve ordered the wrong size or SKU by mistake, this is treated as a change-of-mind return (see Section 2): the part needs to be unused and in original packaging, and return postage is at your cost.
4. Items that can’t be returned
- Gas components with broken seals or opened packaging (safety/hygiene — see Section 2)
- Parts that have been installed, used, or show signs of wear
- Special-order or made-to-order items, where flagged as such at checkout
- Clearance or final-sale items, where flagged as such at checkout
None of the above limits your rights for a genuinely faulty or incorrect item under Section 1.
5. Warranty
Manufacturer warranty terms for barbecues and eligible components are separate from this returns policy — see our Warranty information. If a part fails outside the returns window but within its warranty period, contact service@lifestylebbqs.com and we’ll guide you through the warranty claim process.
6. How to start a return
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- Email service@lifestylebbqs.com with your order number, the part(s) involved, and the reason for return.
- We’ll respond within 2 business days with approval and instructions (including a return shipping label where applicable).
- Pack the item securely — original packaging where possible — and send it back using the method we confirm.
- Once received and inspected, we’ll process your replacement, refund, or store credit.
7. Refunds
Refunds are issued to the original payment method (Stripe or PayPal) and typically appear within 5–10 business days, depending on your bank or card provider.